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“Systematic Literature Review Implementasi Service Operation Dalam Kerangka Kerja Information Technology Infrastructure Library (ITIL) Di Indonesia: Tren Penelitian, Manfaat Dan Tantangan”. 2022. Jurnal Interkom: Jurnal Publikasi Ilmiah Bidang Teknologi Informasi Dan Komunikasi 17 (2): 81-97. https://doi.org/10.35969/interkom.v17i2.232.