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“Systematic Literature Review Implementasi Service Operation Dalam Kerangka Kerja Information Technology Infrastructure Library (ITIL) Di Indonesia: Tren Penelitian, Manfaat Dan Tantangan”. Jurnal Interkom: Jurnal Publikasi Ilmiah Bidang Teknologi Informasi Dan Komunikasi, vol. 17, no. 2, July 2022, pp. 81-97, https://doi.org/10.35969/interkom.v17i2.232.