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Systematic Literature Review Implementasi Service Operation Dalam Kerangka Kerja Information Technology Infrastructure Library (ITIL) di Indonesia: Tren Penelitian, Manfaat dan Tantangan. Jurnal Interkom: Jurnal Publikasi Ilmiah Bidang Teknologi Informasi dan Komunikasi, [S. l.], v. 17, n. 2, p. 81–97, 2022. DOI: 10.35969/interkom.v17i2.232. Disponível em: https://e-journal.rosma.ac.id/index.php/interkom/article/view/232. Acesso em: 23 oct. 2026.