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“Systematic Literature Review Implementasi Service Operation Dalam Kerangka Kerja Information Technology Infrastructure Library (ITIL) Di Indonesia: Tren Penelitian, Manfaat Dan Tantangan”. Jurnal Interkom: Jurnal Publikasi Ilmiah Bidang Teknologi Informasi dan Komunikasi 17, no. 2 (July 26, 2022): 81–97. Accessed October 23, 2026. https://e-journal.rosma.ac.id/index.php/interkom/article/view/232.