Perancangan Model Seleksi Dokter Terbaik Menggunakan Metode SMART sebagai Basis Penetapan Bonus
DOI:
https://doi.org/10.35969/g6hymz48Keywords:
sistem pendukung keputusan, metode SMART, kinerja dokter, alokasi bonus, manajemen kesehatanAbstract
Sistem insentif berbasis kinerja untuk dokter sering menghadapi tantangan objektivitas, transparansi, dan konsistensi yang dapat memengaruhi kualitas layanan dan motivasi profesional. Tujuan: Penelitian ini bertujuan mengembangkan dan memvalidasi sistem pendukung keputusan menggunakan metode Simple Multi-Attribute Rating Technique (SMART) untuk menyeleksi dokter berkinerja terbaik sebagai dasar pemberian bonus bulanan. Studi kasus kuantitatif deskriptif-evaluatif dilakukan di Rumah Sakit XYZ periode Januari–Juni 2025, melibatkan 15 dokter spesialis yang dipilih melalui purposive sampling. Lima kriteria evaluasi ditetapkan melalui Focus Group Discussion dan divalidasi menggunakan Content Validity Ratio (CVR > 0,75): kualitas pelayanan medis (30%), kedisiplinan (20%), produktivitas (20%), kepuasan pasien (20%), dan pengembangan kompetensi (10%). Hasil: Model SMART berhasil merangking dokter secara objektif, dengan D7 mencapai skor tertinggi (88,45). Validasi konkuren dengan metode SAW menunjukkan korelasi sangat tinggi (rs=0,982, p<0,01), dengan kesesuaian 93,3% terhadap penilaian manajemen. Analisis sensitivitas mengonfirmasi stabilitas model terhadap variasi bobot ±10%. Ditemukan korelasi positif kuat antara kualitas pelayanan medis dan kepuasan pasien (r=0,78, p<0,01). Sistem pendukung keputusan berbasis SMART menyediakan mekanisme objektif, transparan, dan andal untuk evaluasi kinerja dokter dan penetapan bonus, berkontribusi pada peningkatan kualitas layanan kesehatan melalui tata kelola sumber daya manusia yang lebih baik.
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