Evaluasi Penggunaan SAP dengan Theory of Planned Behaviour (TPB) di PT. Indonesia Thai Summit Plastech (ITSP)

Abstract

Penelitian ini bertujuan untuk mengevaluasi faktor-faktor yang mempegaruhi penerimaan dan efektivitas penggunaan sistem Systems, Applications, and Products in Data Processing (SAP) oleh karyawan di lapangan untuk mengatasi masalah ketidakefisienan alur kerja dan potensi kesalahan integrasi data antar departemen. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan mengadopsi kerangka kerja Theory of Planned Behaviour (TPB). Data dikumpulkan melalui penyebaran kuesioner kepada karyawan pengguna SAP di PT. Indonesia Thai Summit Plastech. Langkah penyelesaian masalah dilakukan melalui analisis statistik terhadap variabel sikap, norma subjektif, dan persepsi kontrol perilaku guna mengidentifikasi determinan yang membentuk niat perilaku karyawan dalam mengoperasikan sistem secara konsisten. Hasil penelitian menunjukkan bahwa persepsi kontrol perilaku dan norma subjektif menjadi faktor dominan yang mendorong efektivitas penggunaan SAP di perusahaan. Kesimpulan penelitian ini memberikan rekomendasi strategis bagi departemen IT dan HR dalam menyusun program pelatihan terarah serta membangun budaya kerja digital yang suportif demi mengoptimalkan investasi teknologi. Manajemen dapat memanfaatkan hasil ini untuk meningkatkan produktivitas, sementara penelitian selanjutnya disarankan menambah variabel Technology Acceptance Model (TAM) untuk memperdalam analisis kemudahan penggunaan sistem.

Kata kunci: Evaluasi Sistem, PT. Indonesia Thai Summit Plastech, Produktivitas Karyawan, SAP, Theory of Planned Behaviour.

ABSTRACT

This study aims to evaluate the factors influencing the acceptance and effectiveness of the Systems, Applications, and Products in Data Processing (SAP) system among field employees in addressing issues of workflow inefficiency and potential data integration errors between departments. The research method used is a quantitative approach based on the Theory of Planned Behavior (TPB) framework. Data were collected through a questionnaire distributed to SAP users at PT. Indonesia Thai Summit Plastech. Problem-solving steps were conducted through statistical analysis of the variables attitude, subjective norms, and perceived behavioral control to identify the determinants shaping employees’ behavioral intentions to operate the system consistently. The results indicate that perceived behavioral control and subjective norms are the dominant factors driving the effectiveness of SAP usage within the company. The conclusions of this study provide strategic recommendations for the IT and HR departments in designing targeted training programs and fostering a supportive digital work culture to optimize technology investments. Management can utilize these findings to enhance productivity, while future research is encouraged to incorporate variables from the Technology Acceptance Model (TAM) to deepen the analysis of system usability.

Key words: System Evaluation, PT. Indonesia Thai Summit Plastech, Employee Productivity, SAP, Theory of Planned Behavior.